Not everyone's circumstances are the same
We understand that sometimes life throws a curve ball and doesn't go as planned. We are here to support you when you need it most.
Need help getting back on track?
Everyone has a different story. We provide a safe place for you to be heard so together we can tailor a solution that supports you.
What support is available?
One or more of the following solutions may support you to get back on track:
The ability to pay your account in installments, either;
Weekly, fortnightly or monthly payments
Payments aligning with your income dates
Manageable payment amounts made manually or via direct debit
Moratorium is a fancy way of saying, your account may be put on hold for an agreed period of time.
How can I get support?
Speak with a member of our experienced customer care team on 1300 393 416
They will take you through the process step by step, so you know exactly what to expect
You may need to provide additional information to help us get a clear picture of your situation, so that we can work out the best way to help you
If you have a Financial Counsellor acting on your behalf, they can contact us with your permission
The below resources provide activities to support your mental wellbeing, and provide useful information to help with a variety of circumstances.
Support Services Available
If you require additional support, the below resources are free and readily available.
Domestic and Family Violence
1800 Respect: is a 24-hour national, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence.
Men’s Referral Service: from No to Violence offers assistance, information and counselling to help men who use family violence.
QLIFE (LGBTI): is a telephone and online counselling service for LGBTI individuals impacted by domestic and family violence.
Another closet (LGBTIQ+): provides information for people in LGBTIQ+ relationships who are, or may be, experiencing domestic and family violence.
Mensline Australia is a telephone and online counselling service offering support for Australian men anywhere, anytime.
Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory.
Beyond Blue: 24 hour counselling for people seeking support for their mental health such as anxiety or depression.
Financial Counselling is free, independent and often in your local area. Financial counsellors provide support, advice and assistance in dealing with debts. Call the National Debt Helpline on 1800 007 007.
MoneySmart is an initiative by the Australian Securities and Investments Commission (ASIC). ASIC’s free MoneySmart website has tips and tools to help you manage your money and seek support.
Mob Strong Debt Help (support First Nation (Indigenous) Australians): tackles credit, debt and insurance matters for our First Nations Peoples. Contact the Mob Strong Debt Help line on free call 1800 808 488 (Mon. to Fri. 9.30am – 4.30pm).
National Disability Services: Australia’s peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to their website for contact phone numbers in each state.
National Disability Insurance Agency (NDIS): a government scheme to ensure that people with a disability have the support they need.
Refugee Advice and Casework Service (RACS): information and advice about refugee law and processes.
Australian Red Cross: Australian Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.
Government and Legal Services
MoneySmart (ASIC) is an initiative by the Australian Securities and Investments Commission (ASIC). ASIC’s free MoneySmart website has tips and tools to help you manage your money and seek support.
Department of Human Services: information on Government initiatives and payments such as Centrelink, Medicare, Child Care.
Government Crisis Payment: a one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
Recoveriescorp also provides the below customer support services
Translator Services (TTS AND Internal Translation Program)
Preferred Language (Workflow AND website)
National Relay Service