We are here to help
The Hardship Process
How it Works
Recoveriescorp understands that sometimes in life people can face unexpected changes in their circumstances and our approach is to treat customers with courtesy and respect at all times. As part of our mission to ‘help our communities build a financially sustainable future’, recoveriescorp is committed to supporting customers who are experiencing genuine hardship through a variety of options that enables them to continue meeting their financial obligations, whilst considering both short and long-term circumstances.
With extensive experience in managing hardship situations, all of our case managers are equipped to tailor a solution that is appropriate to your needs.
To help us assess your needs, please complete the hardship application via our Self Service portal here. Please enter your reference number, and select Experiencing hardship.
If you require assistance or wish to discuss your options, please call us on 1300 663 650. Our friendly staff will listen to your circumstances and discuss the options available to you.
We are committed to supporting our customers who are experiencing vulnerability.
Please click here to view our Customer Care policy for information on how we can assist you.