Recoveries Corporation Pty Ltd
ABN: 19 052 138 799
ACN: 052 138 799
Australian Local Calls: 1300 663 060
Overseas: +61 3 8627 0600
Fax: +61 3 9620 4795
PO Box 13159
Melbourne VIC 8010
PO Box Q1583
Queen Victoria Building, NSW 1230
DX 11529, Sydney Downtown
In the event that you have difficulty communicating with recoveriescorp due to language barriers, we will assist you where possible, by providing an interpreter who speaks your primary language.
For customers with hearing or speech impairment or disability, you may obtain free assistance through the government initiated National Relay Service (NRS) by contacting 133 677.
Compliments and Complaints
Making sure we hear your voice
Recoveriescorp welcomes your feedback. If you have a compliment or a complaint related to your experience with our office we invite you to share this with us. You can do so here or by telephone on 1300 663 650 (between the office hours of 8:30AM and 5:00PM AEST/AEDT). To allow us to promptly assist you, please have your reference number when calling or contacting us.
While we endeavour to do our best in resolving all complaints, in circumstances where you are not satisfied with the outcome of our internal dispute resolution process, you may:
• Escalate the complaint within the recoveriescorp management structure; or
• Lodge a complaint with the Australian Financial Complaints Authority (AFCA).
Please click here to view our Public Complaints Handling Policy and Procedure for information on how we can assist you.