Recoveriescorp respects and upholds your rights to privacy protection under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). With regards to Privacy, Recoveriescorp adheres to the APPs which were introduced in 2012.
This policy describes how we manage any personal information we have about you.
2. What personal information about me does recoveriescorp hold?
The information Recoveriescorp collects is regulated by law. Recoveriescorp may hold the following information about you, but is not limited to:
name, addresses and telephone number(s) including those previously held;
date of birth;
occupation and employment status;
any information you have provided to us during telephone calls that legislation allows us to record;
information relevant to the assessment or enforcement of claims against you or another person by our clients;
driving licence numbers and other relevant photo ID reference numbers;
bank account, Credit Card details and other financial transaction data including payment history;
default, Judgment, Bankruptcy information;
proceedings before any tribunals and any ombudsman and their outcomes; and
video or audio recording.
We will only collect sensitive information (such as health information) if you have given us express consent to do so, and: the information is reasonably necessary for the ordinary administration of our business;
the use of the information is required or authorised under an Australian law, court or tribunal order.
3. We collect personal information in a number of ways, including:
directly from you when you provide information by phone, or through letters sent by you, or when you submit your personal details through our website, fax or email, or through forms sent by us to you to complete.
from third parties such as our clients, credit reporting agencies or your representatives and others with whom we may liaise.
from publicly available sources of information.
We also may collect Personal Information about employees and prospective job applicants, so that we can meet internal operational requirements, complete business transactions, conduct research, deliver services and provide client support or meet regulatory requirements.
4. Information Security Management
Recoveriescorp is dedicated to keeping the highest quality of information as well as ensuring that your personal information is stored in a secure manner in compliance with the law. The personal information that we keep is secured within systems certified as ISO 27001 compliant.
5. What does recoveriescorp do with my personal information?
We may use personal information about you:
to verify your identity
to assist in assessing and enforcing claims on behalf of our clients against you or third parties
to provide customer support and meet regulatory requirements for our internal administration, planning and operations.
Recoveriescorp may disclose personal information about you to any person in the ordinary administration of our business, such as for data processing, printing or mailing, recovery of receivables and engaging lawyers to prosecute claims. Recoveriescorp may also use or disclose information where it is required or permitted by law to do so.
Personal information that is collected by Recoveriescorp will be used by and disclosed to Recoveriescorp employees in Australia, and where contractually permitted, to our employees in New Zealand, Fiji and South Africa whose duties require them to use it. Employees that will have access to your information are trained in the protection, handling, usage, management and disclosure of your personal information in accordance with the Privacy Act 1988 (Cth).
You may request access to personal information we hold about you by writing to the “Privacy Officer” at the address below. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how you access it.
However, we may not be able to tell you what Personal Information we hold about you in certain circumstances, including where the information relates to legal matters in which you are involved, and the information would be confidential, commercially sensitive or legally privileged information.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Any questions about this policy, or any complaint regarding treatment of your privacy by Recoveriescorp, should also be made in writing to the Privacy Officer at email@example.com or in writing to the following address:
The Privacy Officer
PO Box 13159
Melbourne VIC 8010
If you are not happy with the response we have provided, you can make a complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992, online by visiting their website, or by writing to the OAIC at GPO Box 5218, Sydney, NSW, 2001.
7. Disposal of Information
Recoveriescorp takes reasonable steps to destroy or de-identify the personal information it holds once the personal information is no longer needed for any purpose for which the personal information may be used or disclosed under the APPs. This requirement does not apply where Recoveriescorp is required by legislation, regulation, contract law or a court/tribunal order to retain the personal information for a fixed period.
Recoveries Corp is a member of the Australian Financial Complaints Authority’s External Dispute Resolution Scheme. We would appreciate if you would first allow us the opportunity to resolve the complaint through our Internal Dispute Resolution Scheme. You can contact our complaints officer directly via the following details:
The Privacy Officer
PO Box 13159
Melbourne VIC 8010
If you are not satisfied with our Internal Dispute Resolution, you can contact the Australian Financial Complaints Authority (AFCA) on their details below: Phone: 1800 931 678
IIn this policy, “personal information” has the same meaning as under the Privacy Act 1988 (Cth). We may change this policy from time to time. Although we intend to observe this policy at all times, from time to time we may regard it as necessary or desirable to act outside the policy. Recoveriescorp may do so, subject only to any other applicable contractual rights you have and any statutory rights you have under the Privacy Act or other applicable legislation.