艱難的過程
Recoveriescorp 明白，人們在生活中有時會面臨環境的意外變化，我們的方法是始終以禮貌和尊重的態度對待客戶。作為我們“幫助我們的社區建立財務上可持續的未來”使命的一部分，recoveriescorp 致力於通過各種選項支持遇到真正困難的客戶，使他們能夠繼續履行財務義務，同時考慮短期和長期任期情況。
憑藉在管理困難情況方面的豐富經驗，我們所有的個案經理都能夠為您量身定制適合您需求的解決方案。
為幫助我們評估您的需求，請在此處通過我們的自助服務門戶完成困難申請。請輸入您的參考編號，然後選擇遇到困難。
如果您需要幫助或希望討論您的選擇，請致電 1300 663 650。我們友好的工作人員將傾聽您的情況並討論您可以使用的選擇。
我們致力於為遇到漏洞的客戶提供支持。
請點擊這裡 查看我們的客戶服務政策，了解我們如何為您提供幫助的信息。
有哪些支持？
以下一种或多种解决方案可能会帮助您重回正轨：
付款安排
分期付款的能力；
每周、每两周或每月付款
与您的收入日期一致的付款
手动或通过直接借记进行的可管理的付款金额
暂停
暂停是一种奇特的说法，您的帐户可能会被搁置一段约定的时间。
Need to contact us regarding your situation?
我怎样才能获得支持？
请致电1300 393 416与我们经验丰富的客户服务团队成员交谈
他们将逐步引导您完成整个过程，因此您确切地知道会发生什么
您可能需要提供其他信息以帮助我们清楚了解您的情况，以便我们找出帮助您的最佳方式
请致电1300 393 416与我们经验丰富的客户服务团队成员交谈
他们将逐步引导您完成整个过程，因此您确切地知道会发生什么
您可能需要提供其他信息以帮助我们清楚了解您的情况，以便我们找出帮助您的最佳方式
请致电1300 393 416与我们经验丰富的客户服务团队成员交谈
他们将逐步引导您完成整个过程，因此您确切地知道会发生什么
您可能需要提供其他信息以帮助我们清楚了解您的情况，以便我们找出帮助您的最佳方式
请致电1300 393 416与我们经验丰富的客户服务团队成员交谈
他们将逐步引导您完成整个过程，因此您确切地知道会发生什么
您可能需要提供其他信息以帮助我们清楚了解您的情况，以便我们找出帮助您的最佳方式
请致电1300 393 416与我们经验丰富的客户服务团队成员交谈
他们将逐步引导您完成整个过程，因此您确切地知道会发生什么
您可能需要提供其他信息以帮助我们清楚了解您的情况，以便我们找出帮助您的最佳方式
有用的资源
以下资源提供了支持您的心理健康的活动，并提供有用的信息来帮助您应对各种情况。
提供支持服务
如果您需要额外的支持，以下资源是免费且随时可用的。
View our Hardship & Vulnerable Customer Policy
In keeping with our vision of “We enable successful and socially responsible credit experiences by empowering customers through exceptional people, technology and data”, Recoveriescorp recognizes that some of our customers due to their personal circumstances may require extra levels of care.
Our Hardship & Vulnerable Customer Policy provides our staff guidelines on how to effectively ensure that our customers are properly assisted in keeping with our vision as well as our obligations to our clients.
1800 Respect is a 24-hour national, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence.
Men’s Referral Service for No to Violence offers assistance, information and counselling to help men who use family violence.
QLIFE (LGBTIQ+) is a telephone and online counselling service for LGBTI individuals impacted by domestic and family violence.
Another Closet (LGBTIQ+) provides information for people in LGBTIQ+ relationships who are, or may be, experiencing domestic and family violence.
Australian Centre for Grief provide counselling services for people experiencing loss and grief nationwide.
MensLine Australia is a telephone and online counselling service offering support for Australian men anywhere, anytime.
Lifeline is for anyone across Australia experiencing a personal crisis or thinking about suicide can call 13 11 14, or text 0477 13 11 14 at night (6pm-midnight AEDT). Someone will connect you with a crisis service in your state or territory.
Beyond Blue is a 24 hour counselling provider for people seeking support for their mental health such as anxiety or depression.
Financial Counselling is free, independent and often in your local area. Financial counsellors provide support, advice and assistance in dealing with debts. Call the National Debt Helpline on 1800 007 007.
MoneySmart is an initiative by the Australian Securities and Investments Commission (ASIC). ASIC’s free MoneySmart website has tips and tools to help you manage your money and seek support.
Mob Strong Debt Help (support First Nation (Indigenous) Australians): tackles credit, debt and insurance matters for our First Nations Peoples. Contact the Mob Strong Debt Help line on free call 1800 808 488 (Mon. to Fri. 9.30am – 4.30pm).
National Disability Services is Australia’s peak industry body for non-government disability service organisations. Collectively, 1,000 NDS members operate several thousand services for Australians with all types of disability. Refer to their website for contact phone numbers in each state.
National Disability Insurance Agency (NDIS) is a government scheme to ensure that people with a disability have the support they need.
Refugee Advice and Casework Service (RACS) provides information and advice about refugee law and processes.
Australian Red Cross provides information about advocacy, relief and support services for vulnerable people in need and helps to connect migrants with essential support services.
MoneySmart (ASIC) is an initiative by the Australian Securities and Investments Commission (ASIC). ASIC’s free MoneySmart website has tips and tools to help you manage your money and seek support.
Department of Human Services provide information on Government initiatives and payments such as Centrelink, Medicare, Child Care.
Government Crisis Payment is a one-off payment if you’ve experienced an extreme circumstance and are in severe financial hardship.
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Translator Services (TTS AND Internal Translation Program)
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Preferred Language (Workflow AND website)
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National Relay Service