Client Centre

Recoveriescorp is First Choice for our Tier 1 Clients in the receivables management space

Contingent

Exceeding Expectations

Recoveriescorp has over time developed and refined a series of debt recovery processes that quickly recover outstanding debt and boost the bottom line for our clients.

We can tailor a recoveries program, whether it’s segmenting debt to identify the propensity to pay or working the stages of the debt cycle. Our staff are highly trained to understand the complexities and nuances of our clients’ industries.

We provide an end-to-end solution to our clients allowing us to communicate more effectively with debtors. We can also facilitate debtor payments via our self-service web-based portal.

Debt Purchase

Satisfaction Guaranteed

We work with Australia’s major banks, credit providers and financial institutions, purchasing past-due consumer and commercial debt.

Transaction Capital Finance Australia Pty Ltd purchases debt across industries such as Banking & Finance, Insurance, Utilities, Energy and Logistics.

Legal

Committed to Quality

Through our incorporated legal practice, Mason Black Lawyers, recoveriescorp offers a seamless process when litigation is required.

 

With over twenty years experience in commercial litigation and dispute resolution, Mason Black Lawyers can offer expert services either as a point of escalation in the recovery process or as a stand-alone facility.

Insource

Innovating Service

Virtual Insource Managed Services is a flexible, fully-serviced offering which allows:

  • For recoveriescorp experts to be trained on bespoke client specific systems and processes to manage customer interactions

  • First-party branded communications

  • For the de-escalation of debt and long-term retention of customers.

 

This offering provides our clients with:

  • Flexible operational capacity without long-term fixed cost commitment

  • Increased ability to service customers during seasonal peaks

  • The option to scale up or down at short notice, with minimal impact on existing operations

  • The flexibility to pilot innovative concepts and solutions without impacting business as usual strategies.

Our Group

Recoveriescorp is part of the wider Transaction Capital group.

The Transaction Capital Group offers a comprehensive range of credit management solutions, and is the leader in the South African market based upon measurable performance and size; with an outstanding compliance record and level of brand confidence amongst its clients and customers.

Recoveriescorp

A contact centre specialising in debt recovery solutions and insurance claims recovery.

Mason Black Lawyers

An experienced legal practice that specialises in commercial and insurance litigation, insolvency and advisory services.

Transaction Capital Finance Australia

An Australian credit licence holder and purchaser of debt. Through debt purchase, our clients enjoy major benefits: lower overheads, faster cash injections from recoveries, no loss of goodwill plus a reduction in doubtful debt provisions and write-offs.

Transaction Capital Risk Services

A technology-led, data driven provider of services and capital solutions relating to credit orientated alternative assets originated and managed through scalable and bespoke platforms operating in South Africa, Australia and select international markets.

Compliance

How we comply with the regulations

Setting the tone for ethical debt collection, recoveriescorp leads the way in compliance through strong brand protection of our clients and their customers through comprehensive knowledge and strict adherence to all relevant statutes and requirements.

 

As a standard, all staff are expected and committed to complying with the wide range of legislative and regulatory requirements that govern the receivables industry, including but not limited to:

  • ACCC-ASIC Debt Collection Guidelines;

  • Privacy Act 1988 (Cth);

  • National Consumer Credit Protection Act 2009 (Cth);

  • Competition and Consumers Act 2010 (Cth);

  • Australian Consumer Law and Fair Trading Act;

  • ISO 9001 & 27001 requirements;

  • Payment Card Industry Security Standards;

  • General Insurance Code of Practice; and

  • Banking Code of Practice.

 

Recoveriescorp ensures quality service delivery to our clients and customers through operation of our Quality Management Framework (QMS) that is currently certified against three major international standards, including ISO 9001:2015, ISO/IEC 27001:2013 and OHSAS 18001:2007. The maintenance of these standards through regular external audits demonstrates our ongoing and organisation-wide commitment to excellence and accountability.

 

The quality control measures of our QMS are designed to ensure the security and comfort of clients and customers through:

  • Providing outcomes and services of consistent high quality by ensuring compliance with the applicable standards, codes, laws and contractual requirements. Recoveriescorp is committed to keeping the company in a robust and healthy state to meet the needs and expectations of our customers;

  • Commitment to the principles of continual improvement and outstanding customer service. All staff members are active participants in the business and the management team supports our staff with open communication and ongoing training; and

  • Provision and governance of processes and procedures to actively support the objectives of our Information Security System and Business Continuity Management System.

PO Box 13159
Law Courts
Melbourne VIC 8010

1300 663 060

+61 3 9620 4795

©2020 by recoveriescorp.