07 Sep 2011

Ziggy Frankenfeld, recoveriescorp’s Head of Corporate Services and Chief Financial Officer, says the new model will include succession planning and the linking of reward systems to the employee levels and loyalty.

A key plank of the strategy is the introduction of a number of new qualifications: Certificate IV in Insurance, Certificate IV in Credit Management, Certificate IV in Frontline Management and a Diploma of Management.

This company-sponsored training will be available to approximately 150 operations, supervisory and management staff working in recoveries roles. Training programs will also be introduced for corporate services staff in accounting, HR, information technology and marketing, Mr Frankenfeld says.

“We are not aware of any other companies in the receivables management sector who are sponsoring training to this degree,” he says. “Recoveriescorp is growing significantly, and we must continue to enhance client services through more knowledgeable and better trained staff.

“In addition to improving operational performance we need to identify and develop future leaders to build management depth. This in turn has the necessary positive spin-off on succession planning.”

Training will include opportunities for personal growth. Both face-to-face and online training is being considered through registered training organisations including Box Hill Institute, the Institute of Credit Management and the Australian and New Zealand Institute of Insurance and Finance.