07 Feb 2011

In the past two years, Recoveries Corp subsidiary Reminder Call Services Pty Ltd has established a strong track record in early intervention phone call reminder campaigns to prevent the escalation of debt.

“Reminder Call Services has run a number of campaigns for clients, either as a service provider of choice or for overflow work,” says Nicholas Harrak, Head of Government and Commercial.

“A review of this work has shown that the earlier we can become involved with such a campaign, the less likelihood there is of debts escalating. Reminder Call Services enables us to offer a true end to end collection service, which can be seamlessly integrated into clients’ processes.”

Reminder Call Services runs campaigns through Recoveries Corp’s predictive dialler, which means many numbers can be called at the same time, disconnected numbers, faxes and answering machines are filtered out, contact ratios are maximised and staff are focused only on live calls.

“The predictive dialler can also be programmed to operate on ‘decision trees’, enabling a letter to be automatically dispatched without operator intervention if phone contact cannot be established,” Mr Harrak says.

Call costs are fixed, which clients have found more cost effective than running such campaigns internally, and calls can be made as the first party (client’s name) or second party (Reminder Call Services).

Client data can be uploaded electronically, scripts are tailored to ensure the client’s message is delivered, calls are monitored and call centre technology delivers detailed client reports including success rates by campaign, day, time, contact rates and correct party contact rates.

The call centre operates from 8:30am to 9pm Monday to Thursday, 8:30am to 5pm Friday, and from 9am to 2pm Saturday. All staff are trained in customer contact, telephone techniques and voice control, frontline management and legislative compliance.

Further information on Reminder Call Services is available from Nicholas Harrak, 03 8627 0601.