Recoveries Live is a sophisticated yet user-friendly internet system that allows clients to access their full file history and communicate online with their Recoveries Corp Account Manager.
Benefits include:
- Total transparency allows clients to view and audit all files
- 24/7 system access, with real time information on every file
- Payments can be uploaded individually or in batches
Recoveries Corp staff update clients online on every file, regarding:
- Payment arrangements
- Queries
- Disputes
- Advice of new contact details
- Next action
- Legal action/field call results
Access can be granted to any number of a client's authorised staff, with no software installation required.
Staff can view comprehensive data on each account, including:
- Costs charged
- Payments made
- Balance outstanding
- Legal status
- All historical and current file notes
- All customer correspondence
A comprehensive suite of reports can be exported to MS Excel.
Court Link screen which summarises all legal action undertaken.
Customised training on Recoveries Live is provided onsite for clients, along with comprehensive reference materials. Technical queries are quickly resolved via a 1300 number direct to Recoveries Corp’s IT Help Desk.